• Login or Register to MoIAT’s digital platform for services (moiat.gov.ae).
• Apply for the conformity assessment body accreditation service.
• attach all required documents and complete the application.
• Agree to the terms and conditions and policies related to accreditation, and attach a signed copy of the agreement between the UAE National Accreditation System (the Ministry) and the applicant.
• Pay the application fee.
• Receive the office assessment report and close non-conformity cases (if any).
• Participate in planning the field assessment.
• Pay the field assessment fee.
• Receive the field assessment report and close non-conformity cases (if any) for the field visit.
• Pay additional fees and costs (if any).
• Receive the certificate and scope of accreditation for the conformity assessment bodies, and obtain the accreditation code with the identification number of the accredited conformity assessment body.
• Commit to implementing subsequent follow-up assessments as planned/annually.

You can refer to the guide ENAS EG 03 on the accreditation process and requirements, available on the Ministry's website.

• A valid commercial license or establishment law for government entities.
• A valid registration certificate issued by the Ministry (except for conformity assessment bodies registered outside the country and medical laboratories).
• The quality management system and technical documents related to the accreditation program, along with completed forms specified in the application.
• A signed form of the agreement between the Emirates National Accreditation System and the applicant.

ENAS commitment

ENAS is committed to promote quality and customer centricity through providing an added value services in accordance to international standards and maintaining a high standard of its services delivered to its customers and stakeholders.

ENAS recognizes the right of its customer and interested parties to raise a complaint, in which considered a benefit to improve the system and to sustain the trust and confident in ENAS.

ENAS is committed to investigate and resolve any complaint received fairly, impartially and in a timely manner in accordance with those requirements defined in the international standard ISO/IEC 17011 “conformity assessment- General requirements for accreditation bodies accrediting conformity assessment bodies” and ENAS procedure ACP 21. 

Management of Complaints process

ENAS categorized complaints under the applicable complaint type, which are as follows:

• Type A – Complaints about ENAS processes or actions or assessors.

• Type B – Complaints concerning the activities of ENAS accredited CAB.

• Type C – Misuse of Marks, Symbol, and misleading claims of accreditation.

Complaints can be also submitted through the system or by filling the complaint form (ACF 21-01) and sending it to enas@moiat.gov.ae which will be taken by us to initiate the process.

Furthermore, complaint can be submitted via a variety of channels such as: formal letter, email, phone call, one-on-one conversations during external meetings, or within a CAB’s response to an assessment report.

Once ENAS receives the complaint, an acknowledge of the receipt of the complaint will be issued within (2) working days, then ENAS will start the Investigation for addressing the complaint and reviewing all the evidences provided. In this stage, additional information or further clarification may require.

Actions related to a complaint shall be taken within (30) days of receipt of the complaint.

If the complainant prefers to talk to someone to seek further guidance before submitting the complaint, please contact ENAS via telephone on (600565554) or by email to (enas@moiat.gov.ae).